Frequently Asked Questions (FAQ)
1. What is Virgin Hair?
Virgin hair refers to hair that has never been chemically processed, dyed, or treated in any way. It is completely natural and in its purest form, ensuring the highest quality and durability. Our hair is 100% unprocessed Virgin hair, meaning it can be styled, colored, or treated just like your natural hair.
2. How long does Virgin Hair last?
With proper care, Virgin hair from Joni’s Collection can last 1 year or more. Regular maintenance, such as washing, moisturizing, and avoiding excessive heat, will help ensure the longevity of your hair.
3. Can I color, curl, or straighten the hair?
Yes, our Virgin hair is versatile and can be colored, curled, or straightened. However, we recommend using heat tools sparingly and applying a heat protectant to prevent damage. When coloring, we recommend consulting a professional stylist for the best results.
4. How do I care for my hair extensions?
To maintain softness and prevent tangling or shedding, follow these essential care tips:
- Use moisturizing shampoo and hydrating conditioner.
- Comb your hair daily with a wide-tooth comb, starting from the bottom.
- Apply Argan Oil daily to keep the hair hydrated.
- Wash your hair at least once every two weeks.
- Avoid using heat tools above 300°F, and always apply a protective serum when styling.
5. Can I wear Virgin hair while swimming?
We recommend avoiding swimming in chlorinated pools or saltwater while wearing your Virgin hair extensions, as this can lead to tangling and dryness. If you must swim, consider wearing a swim cap or keeping your hair braided.
6. Will the hair tangle or shed?
Our Virgin hair is less likely to tangle or shed when properly cared for. However, failure to follow the care instructions, such as not moisturizing or not detangling daily, can cause tangling and shedding. Always maintain your extensions by following the recommended hair care routine.
7. Can I use my hair extensions for a long time?
Yes! With proper maintenance, you can reuse your hair extensions for up to a year or longer. Reinstall them every 6-8 weeks for the best results.
8. Do you offer wholesale pricing?
Yes, we offer special bulk pricing for salon owners and beauty supply companies. For more information, please reach out to us directly through our contact page.
9. How do I choose the right texture for my hair?
Our range of textures, including Brazilian Body Wave, Loose Wave, Curly, and more, can be chosen based on your personal style and preference. If you're unsure about which texture suits you best, feel free to contact us for guidance or more details about each option.
10. How do I place an order?
Simply visit our Shop page, select your desired product, and follow the checkout process. You can also contact us directly if you need assistance with custom orders or bulk inquiries.
11. What is your return policy?
We strive to provide high-quality products. If there are any issues with your order, please contact us within 7 days of receiving the product, and we’ll do our best to resolve the issue. Note that due to hygiene reasons, we do not accept returns on used hair extensions.
12. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates will vary based on your location. For more details on shipping costs and delivery times, please visit our Shipping Information page.